stallee

THE AGREEMENT BETWEEN US

Terms of Service

These terms explain the respective responsibilities of Stallee and the independent businesses that use the platform.

Effective and last updated 5 October 2026

1. About these terms

These Terms of Service (Terms) apply when you visit Stallee, create an account, operate a shop through the platform, or otherwise use our websites and services (the Service). The Service is provided by Congruent Labs Pty Ltd, trading as Stallee. In these Terms, “Stallee”, “we”, “us” and “our” mean Congruent Labs Pty Ltd, and “you” means the person or organisation using the Service.

By creating an account or using the Service, you agree to these Terms. If you create an account for a business or another organisation, you confirm that you have authority to bind it. You must be at least 18 years old and legally able to enter into this agreement.

2. What Stallee provides

Stallee provides tools for merchants to build and host a storefront, manage products and inventory, receive orders, connect supported payment and point-of-sale services, and use other features we make available. Features may be introduced progressively and some may be identified as beta, preview or optional integrations.

Stallee supplies the technology platform. Each merchant is the seller and merchant of record for products sold through its storefront. A buyer’s contract for a product is with that merchant, not Stallee. The merchant is responsible for its products, descriptions, pricing, availability, shipping, refunds, taxes, consumer guarantees and customer support.

3. Accounts and security

You must provide accurate account and business information and keep it current. You are responsible for activity performed through your account and for keeping access to your email account, sign-in links and registered passkey devices secure. Keep email sign-in available as a recovery option. Tell us promptly at hello@stallee.xyz if you suspect unauthorised access.

You must only give staff or contractors the access they reasonably need. You remain responsible for their use of your workspace. We may require reasonable verification before restoring access or changing sensitive account details.

4. Trial, subscription and taxes

New eligible merchants receive a 30-day free trial. After the trial, continued access to paid features requires an annual subscription at the price shown when you subscribe. The planned standard price is AUD $50 per year, excluding GST. We will show the applicable price, billing period, taxes and any renewal arrangement before you provide payment details or authorise a charge.

We will not charge you merely because you started a trial without providing payment details. If a subscription is set to renew automatically, we will disclose that before purchase and provide a way to cancel future renewal. Price changes apply no earlier than the next renewal after reasonable notice. Unless the law requires otherwise, fees already paid are not refundable for a change of mind, but this does not limit any rights or remedies that cannot lawfully be excluded.

5. Payments and connected services

Payments may be processed by Stripe. Optional point-of-sale and inventory functions may connect to Square. Email delivery uses Resend, and hosting and network services use Cloudflare. These providers have their own terms and privacy practices, and you may need a separate account with them. You authorise us to exchange the information needed to provide an integration you choose to connect.

You are responsible for provider fees, chargebacks, disputes, refunds, tax settings and compliance obligations arising from your sales. We do not hold card details and do not provide banking, tax, accounting or legal advice. Connected services can be delayed, unavailable or inconsistent; you should review important inventory and payment information before relying on it.

6. Your content and business responsibilities

You retain ownership of the names, branding, product information, images and other content you submit (Merchant Content). You give us a non-exclusive, worldwide licence to host, copy, adapt for technical display, and publish Merchant Content only as needed to operate, secure, support and improve the Service. This licence ends when the content is deleted from our systems, subject to reasonable backups and legal retention requirements.

You must ensure that Merchant Content and your use of Stallee:

  • are accurate and do not mislead buyers;
  • comply with consumer, product safety, privacy, tax, marketing and other applicable laws;
  • do not infringe intellectual property, privacy or other rights; and
  • include the policies and contact information your customers need, including your own privacy, shipping and returns information where applicable.

7. Acceptable use

You must not use or attempt to use the Service to:

  • break the law, facilitate fraud, deception or harmful conduct;
  • sell prohibited, counterfeit, unsafe or unlawfully obtained items;
  • distribute malware, probe security, bypass access controls or interfere with other users or systems;
  • scrape, overload or reverse engineer the Service except where the law expressly permits it; or
  • send unsolicited commercial messages or use personal information without an appropriate legal basis.

We may remove unlawful content or restrict conduct that creates a material security, legal or operational risk. Where practical, we will explain the issue and give you a reasonable opportunity to fix it.

8. Availability, changes and data

We aim to provide a reliable Service, but continuous or error-free availability is not guaranteed. Maintenance, emergencies, internet conditions and third-party services can cause interruptions. We may change features to improve security, comply with law or develop the Service. We will give reasonable advance notice when a material change is likely to significantly reduce paid functionality, unless urgent security or legal action prevents notice.

We maintain service-level safeguards and backups appropriate to the platform, but you should keep copies of business records you need for tax, accounting or continuity purposes. Our handling of personal information is described in the Privacy Policy.

9. Suspension, cancellation and closure

You may stop using Stallee and cancel future subscription renewal at any time. We may suspend access immediately where reasonably necessary to address fraud, security threats, unlawful activity, non-payment or serious harm. For other material breaches, we will ordinarily give you notice and a reasonable opportunity to remedy the breach before suspension or termination.

We may discontinue the Service by giving reasonable notice. On account closure, each party remains responsible for obligations that arose beforehand. Provisions that by their nature should continue—including payment obligations, ownership, liability, disputes and privacy—will survive termination.

10. Intellectual property

Stallee and its licensors own the Service, software, designs, trade marks and documentation, excluding Merchant Content. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Service during your trial or paid subscription. Feedback may be used by us without restriction or payment, but we will not identify you publicly without permission.

11. Consumer law, warranties and liability

Nothing in these Terms excludes, restricts or modifies a consumer guarantee, right or remedy under the Australian Consumer Law or other law that cannot lawfully be excluded. Subject to those rights, the Service is provided on an “as available” basis and we do not promise that it will meet every business requirement or that third-party services will always be available.

To the extent permitted by law, neither party is liable to the other for indirect or consequential loss that was not reasonably foreseeable when these Terms were accepted. To the extent permitted by law, Stallee’s aggregate liability arising from the Service is limited to the fees you paid Stallee in the 12 months before the event giving rise to the claim. This limitation does not apply to liability that cannot lawfully be limited, or to fraud, wilful misconduct, or our breach of confidentiality or privacy obligations.

12. Changes to these Terms

We may update these Terms to reflect Service, legal or operational changes. We will post the updated version and its effective date. For a material change affecting an existing paid subscription, we will give reasonable notice and the change will apply prospectively. If you do not agree, you may stop using the Service and cancel before the change takes effect. Changes required urgently for security or law may take effect sooner.

13. General

These Terms and any additional terms shown when you activate an optional feature form the agreement between you and Stallee for the Service. If part of the agreement is unenforceable, the remaining parts continue. A delay in enforcing a right is not a waiver. You may not transfer this agreement without our consent, which will not be unreasonably withheld. We may transfer it as part of a genuine business restructure or sale, provided your rights are not materially reduced.

Australian law applies, including the laws of the Australian State or Territory with jurisdiction over the parties and the dispute. Before starting formal proceedings, each party should try in good faith to resolve the issue directly, except where urgent relief is needed.

14. Contact

Questions, complaints and notices about these Terms can be sent to hello@stallee.xyz.